Frequently Asked Questions & Troubleshooting

Common answers regarding plans, file upload limits, monetization payouts, custom domains, and styling.

Find quick answers to common questions about using Ceynk.

What are the differences between the Free, Pro, and Ultra plans?

The Free Plan includes core links, folders, digital products, course masterclasses, calendar bookings, event tickets, and media embeds.

The Pro Plan unlocks:

Custom Domain setup (yourname.com or links.yourname.com)
Removing the “Powered by Ceynk” footer watermark
Lead Capture & Mailing List blocks
Pro WebGL animated mesh shaders
Custom image and looping video background wallpapers
Card dropshadow effects and Pro fonts (Instrument Sans, Instrument Serif)

The Ultra Plan unlocks:

Ceynk Merch Blocks: Sell physical apparel and merchandise with inventory management, multiple photos, size/color variant tags, and direct bank transfer or Cash on Delivery (COD) payment modes.
Premium priority features and dedicated custom branding.

What are the file size upload limits?

Digital Products & Audio Tracks: Up to 100MB per file.
Video Course Lessons: High-definition .mp4 and .mov uploads.
Image & Photo Wallpapers: Up to 50MB.
Cover Graphics & Thumbnails: Up to 50MB.

Does Ceynk take a cut or transaction fee on sales?

No. Ceynk charges 0% platform transaction fees on your sales. You keep 100% of your earnings (standard Stripe/payment gateway processing fees may apply).

Can I customize how my page looks on mobile differently from desktop?

Yes. Use the Device Toggle in the editor toolbar to switch to Mobile View. You can rearrange card positions and adjust block heights specifically for mobile without changing your desktop layout.

How long does custom domain verification take?

Once you add the CNAME record (cname.ceynk.com) at your domain provider, DNS verification and SSL certificate provisioning usually complete within 5 to 30 minutes.

How do password-protected or email-gated blocks work for visitors?

When enabled, the content of that block is locked on your public link-in-bio page. Visitors must type the secret passphrase or provide their email address. Once completed, the card unlocks and reveals the downloads, links, or media.